Purchase, maintenance, support, and license policies All sales are final.   Prices, terms, and conditions are subject to change without notice.

Purchase policies (all products and services)

All sales are final. No returns. Prices, terms, and conditions are subject to change without notice. Textbook purchases: If you are a student ordering a textbook, ensure your instructor has ordered the book or contact us. Otherwise, if you are ordering a textbook, contact us for shipping and/or other charges. Software purchases: If you are tentative about a software purchase, request a demonstration copy. Software upgrades may apply some or all of their amortized cost to upgrade. Fees may be charged for software license transfers, extensions, and changes.

Software maintenance policy

Maintenance extends the license-period for currently-paid up licenses. Example: If 1-year maintenance is paid on a license expiring December 2018, the license is extended to December 2019. Maintenance provides major version upgrades. A 3-year license with 2-year maintenance provides upgrades for the first two years of the license. A back-on-track fee may be charged to renew maintenance for significantly expired licenses. Support varies with license, e.g., professional licenses are supported more than other licenses. Support for Vanilla is basic - and less than Professional or Research licenses. Support for student versions is minimal. Significant help is available at the Get Started webpage. See the Professional/Research/Student Comparison Chart for more details. Reasonable support is provided.   However, support is different than training or consulting.

Software license transfer policy

• A license transfer moves a license from one computer to another.
• The old license must be completely deleted and no longer used again.
• License transfer is provided for customers with current maintenance.
• License transfer fees are structured to discourage multiple licenses transfers within a few years.
  This may indicate a possible misuse, e.g., on multiple machines or by multiple users.
  Contact us for a discounted license transfer if you have extenuating circumstances.

  Percentage of maintenance cost
  1st-time: 25%	2nd-time: 50%	3rd-time: 75%	4th-time: 100%

Software license extension policy

• A license extension extends the term of a license on its licensed computer.
• Upon request, license extensions are freely provided for users on maintenance.
• User's with elapsed maintenance may extend their licenses by
  • Paying the maintenance fee for the next year(s).
  • Paying a 40% back-on-track fee for elapsed maintenance.
    For example, the back-on-track fee for maintenance expired 18 months ago, is 60% of the maintenance fee
    Note: No back-on-track free is charged for maintenance that elapsed within the previous 2 months.

Sample End-User Software License Agreement

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