MotionGenesis Home Page F=ma     Purchase, maintenance, support, and license policies
All sales are final.   Prices, terms, and conditions are subject to change without notice.

Purchase policies (all products and services)
  • All sales are final. No returns.
  • Prices, terms, and conditions are subject to change without notice.
  • Textbook purchases:
    If you are a student ordering a textbook, ensure your instructor has ordered the book or contact us.
    Otherwise, if you are ordering a textbook, contact us for shipping and/or other charges.
  • Software purchases:
    If you are tentative about a software purchase, request a demonstration copy.
    Software upgrades may apply some or all of their amortized cost to upgrade.
    Fees may be charged for software license transfers, extensions, and changes.

Software maintenance policy
  • Maintenance extends the license-period for currently-paid up licenses.
    Example: If 1-year maintenance is paid on a license expiring December 2018, the license is extended to December 2019.
  • Maintenance provides major version upgrades.
  • A 3-year license with 2-year maintenance provides upgrades for the first two years of the license.
  • A back-on-track fee may be charged to renew maintenance for significantly expired licenses.
  • Support varies with license, e.g., professional licenses are supported more than other licenses.
  • Support for Vanilla is basic - and less than Professional or Research licenses.
  • Support for student versions is minimal. Significant help is available at the Get Started webpage.
  • See the Professional/Research/Student Comparison Chart for more details.
  • Reasonable support is provided.   However, support is different than training or consulting.

Software license transfer policy
Software license extension policy
Sample End-User Software License Agreement